Frequently Asked Questions
Find quick answers to common questions about our audio tours, subscriptions, and features.
What is included in the Audio Pass?
The Audio Pass gives you unlimited access to all narrated audio guides for every location on the map, including hidden gems. You also get access to turn-by-turn directions.
What is the difference between Audio and Video Pass?
The Video Pass includes everything in the Audio Pass, plus exclusive HD video guides for selected locations where video content is available.
Can I use the tour on multiple devices?
For security reasons, your account can only be active on one device at a time. If you log in on a new device, you will need to wait 10 minutes or log out from the previous device.
Do I need an internet connection?
Yes, an internet connection is required to load the map, stream audio/video, and access directions. We recommend a stable 4G or Wi-Fi connection for the best experience.
How long does my subscription last?
You can choose the duration of your subscription during checkout (e.g., 1 month, 1 year, or unlimited). You can check your subscription status and expiry date on your Profile page.
